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At Systemplus Learning Vault (SPLV), we aim to provide high-quality learning experiences, mentorship opportunities, and access to valuable tech resources. We understand that situations may arise where a refund request is necessary. This Refund Policy outlines the conditions under which refunds may be granted.
Refunds are considered in the following cases:
You purchased a course or subscription but did not access or download any content.
A course you purchased was canceled by SPLV or the instructor.
Technical issues on our platform prevented you from accessing paid content and could not be resolved within a reasonable time.
Refunds will not be granted if:
You have already accessed, attended, or downloaded part of the course or resource.
You are dissatisfied with the course after significant completion (unless proven that the content was misleading or unavailable as advertised).
Refund requests are made after 7 days from the date of purchase.
Live mentorship or lecture sessions have already been attended.
Send a refund request to info@splv.com.ng with your name, account email, course/resource purchased, and reason for the request.
Our support team will review your request and respond within 5–7 business days.
Approved refunds will be issued to the original payment method used.
Depending on your bank or payment provider, it may take 5–10 business days for the funds to reflect.
For subscription plans, refunds are only available for the unused portion of the subscription if the request is made within 7 days of payment.
Promotional or discounted purchases may not qualify for full refunds.
SPLV reserves the right to update this Refund Policy from time to time. Any changes will be posted on this page.
If you have questions about this Privacy Policy, contact us at:info@splv.com.ng:
Study any topic, anytime. explore thousands of courses for the lowest price ever!